Olya Kosogova

Order, payment, packaging & delivery policy

Order, payment, packaging & delivery policy
How to pay if you are in Russia:
Card to card transfer
How to pay if you are outside of Russia:
How to pay outside of Russia:
How to pay in Russia:
Card to card transfer
All prices are set in Russian rubles ₽.

Prices in US dollars $ are for reference only. The final currency exchange is determined by PayPal on the day of payment.
Order confirmation
After placing your order, you receive a confirmation email with all details. If you can't see the email, please check the Spam folder. Your selected paintings are reserved for you.

I contact you back within 24 hours (but usually much sooner). I answer your questions, offer shipping options, confirm the total price and send you the payment details.
After I confirm your order, you receive an email with all the payment information. When I get your payment, I send you back an official receipt (issued in Russian) by email. Payment is made before shipping.
Dates of shipping
Once the payment is received, the order is shipped within 3 working days.

When I confirm your order and before payment I let you know if I need any extra time for preparing your order.
Delivery price
Shipping to Moscow and Moscow oblast in Russian Federation is free.
Delivery to other regions of Russia is 500 Rubles (approx. $7).
International delivery is available, price for your country is provided upon request.

If there are multiple types of delivery available, I offer the options when confirming my order with you.
Dates of actual delivery
Delivery dates depend on the delivery service operations. Your order is shipped from Moscow oblast in Russian Federation.
Shipping tracking number
All shipping comes with a tracking number. On the date when your order is shipped, you receive an email with the tracking number.
If your order arrives damaged, you receive a full refund, including the price of shipping.

If you wish to return your order because you changed your mind about it, you would need to send it back to me. In this case, you receive the refund for your order, except for the price of shipping.
Any questions?
Please email directly to olya@olyakosogova.com or fill in this contact form.
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